Privacy Policy

Last updated: 09 June, 2025

This Policy outlines the practices followed by HomSeva, a service operated by Betternest Solutions Pvt. Ltd. (“HomSeva”, “we”, “us”, or “our”) regarding the collection, storage, use, processing, and sharing of personal data that you choose to provide when you access our website at https://homseva.com (“Platform”) or avail the services that we offer to you as a service partner (collectively, “Services”).

If you have any questions regarding this Policy or your personal data, you can contact us at:

• Email: support@homseva.com
• Grievance Officer: Ankit Sharma

This Policy applies to service partners using or seeking to use our Platform to offer services to customers. We encourage you to regularly review this Policy.

Personal Data We Collect

• Contact Details – name, email, phone number, address.
• Identity & Profile Information – date of birth, gender, work experience, qualifications, government-issued IDs, photographs, certifications.
• Financial and Transaction Data – bank details, payment history.
• Technical Data – IP address, device info, location data.
• Communication Data – emails, feedback, customer reviews.
• Aggregated Data – usage trends derived from activities.

How We Collect Data

• Direct Interactions – registration, bookings, feedback.
• Automated Tools – cookies, web beacons, analytics.
• Third Parties – public sources, verification services.

How We Use Your Data

• Identity verification.
• Assessing service quality.
• Monitoring usage trends.
• Managing payments and support.
• Marketing communications.
• Legal compliance and contractual obligations.

Cookies and Tracking Technologies

We use cookies to enhance experience and understand preferences. Third-party analytics providers may also use cookies.

Disclosure of Your Data

We share data with:

• Affiliates within the HomSeva group.
• Trusted third parties for payments and support.
• Customers using your services.
• Legal authorities when required.

Data Access and Correction

You can access and update your data by contacting support@homseva.com. We will verify your identity before making changes.

Data Transfers

Your data may be transferred to servers located in India or other countries to facilitate services.

Data Security

We implement security measures to protect your data against unauthorized access.

Your Rights

• Access and update data.
• Request account deletion.
• Opt out of marketing communications.

Data Retention

We retain data as long as necessary to provide services and meet legal obligations.

Account Deletion

You can delete an account from the app and also request deletion of your account by emailing support@homseva.com. Once processed, access will be revoked.

Business Transitions

In case of merger or sale, your data may be transferred but will remain protected.

Updates to This Policy

We may update this Policy from time to time. Continued use after changes implies acceptance. Please review periodically.

Contact

For any questions, reach us at support@homseva.com. We are committed to protecting your data and privacy.