Privacy Policy
Last updated: 4 May 2025
This Privacy Policy explains how Betternest Solutions Private Limited (“HomSeva”, “we”, “us”, or “our”) collects, uses, discloses and safeguards your information when you use our services, mobile application, or visit our website https://homseva.com.
Applicability
This Privacy Policy applies to:
- Customers seeking domestic help services
- Service professionals/helpers registered with HomSeva
- Any other users accessing the HomSeva platform
By using our platform, you agree to the terms of this Privacy Policy and consent to the collection, processing and sharing of your personal data in accordance with this Policy.
Information We Collect
Personal Data
- Name, gender and date of birth
- Contact details: mobile number, email address, and residential address
- Identity information: photographs, Aadhaar, PAN, or other government-issued ID
- Payment details: UPI IDs, card or transaction references (processed via third-party gateways)
Usage and Technical Data
- IP address, browser type and device information
- App activity: screen views, clicks and scrolling behaviour
- Location data (with your consent)
Helper Data (for service professionals)
- Experience details, skill sets and background verification documents
- Service history, feedback and ratings
User-Generated Content
- Chat logs, reviews, complaints, feedback and uploaded documents
Third-Party Data
- Information received from linked accounts (e.g. Google or Facebook)
- Referrals or communications from service professionals
How We Use Your Information
- Register your account and manage your profile
- Match users with suitable helpers
- Facilitate payments and transactions
- Provide customer support and resolve disputes
- Send service-related and promotional communications
- Track usage trends and improve platform performance
- Comply with legal and regulatory obligations
Sharing and Disclosure
We may share your data with:
- Verified service professionals/helpers (to enable service delivery)
- Third-party service providers (such as payment gateways and analytics tools)
- Our affiliates and business partners
- Legal or regulatory authorities (where required by law)
- Prospective buyers or investors, in the case of a business transition
Note: We do not sell your personal data.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Understand user behaviour
- Store preferences
- Personalise content and advertisements
- Track usage for analytical purposes
You may disable cookies via your browser settings; however, some features of our platform may not function properly.
Data Security
We implement strong safeguards such as:
- Encrypted storage of sensitive data
- Secure payment gateways
- Access controls and regular security audits
However, no system is completely secure. You are responsible for keeping your login credentials safe.
Your Rights
You have the right to:
- Access and update your personal information
- Opt out of marketing communications
- Request deletion of your account and personal data
- Withdraw consent (which may limit access to certain services)
To exercise these rights, email us at support@homseva.com.
Data Retention
We retain your data for as long as necessary for business purposes and to comply with legal obligations. Certain transactional data may be retained for audit or compliance requirements, even after your account has been deleted.
Account Deletion
You may request account deletion by emailing support@homseva.com. Requests will be processed within 30 days; however, some information may still be retained to meet legal or regulatory requirements.
Children’s Privacy
HomSeva is not intended for users under 18. We do not knowingly collect their data. If you believe we have inadvertently collected such data, please contact us for immediate deletion.
External Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those external sites.
Grievance Redressal
In accordance with the Information Technology Act 2000:
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page, and continued use of our platform will constitute acceptance of the revised terms.
